Last Updated: October 2, 2026

We’re here to help. If you have a question about our products, an order, shipping, returns, refunds, or anything else related to motus24gmbh.shop, please contact us.

Get in Touch

Motus24 GmbH

Business Address:
Schloßstraße 34 • 1/OG. •
12163 Berlin
Germany

Email:
info@motus24gmbh.shop

Phone:
+49 156 79690001

Website:
motus24gmbh.shop

Customer Support

Our customer support is available 24/7.

For the fastest assistance, please contact us by email and include your order number when your request concerns an existing order.

How We Can Help

You can contact us regarding:

• Product information and availability

• Order status and order-related questions

• Shipping and delivery

• Tracking information

• Returns and return requests

• Refunds and refund status

• Damaged or defective products

• Payment-related questions

• General questions about our store

Contact Form

You may also contact us through the contact form available on our website.

When submitting a request, please provide accurate information so that we can assist you efficiently.

For order-related inquiries, we recommend including:

• Your full name

• Order number

• Email address used for the order

• A brief description of your request

• Photos or other relevant information, if applicable

Order & Return Support

If you need help with an order, please contact us before sending a product back unless our return instructions already provide otherwise.

For information about eligibility, return procedures, return labels, and refunds, please review our Return Policy and Refund Policy.

Our Commitment

At Motus24 GmbH, we aim to provide clear information, reliable customer support, and a straightforward shopping experience.

We are committed to helping customers with their questions and resolving order-related concerns as efficiently as possible.

Thank you for choosing motus24gmbh.shop.

Motus24 GmbH
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany

Email: info@motus24gmbh.shop
Phone: +49 156 79690001