Frequently Asked Questions (FAQs)
Last Updated: October 2, 2026
Welcome to motus24gmbh.shop. Below you’ll find answers to some of the most common questions about our light lamps, lighting accessories, orders, shipping, payments, returns, and refunds.
General Questions
What does Motus24 GmbH sell?
Motus24 GmbH specializes in light lamps and lighting accessories designed for everyday use in homes, bedrooms, living rooms, offices, study areas, and other spaces.
Our selection may include table lamps, floor lamps, desk lamps, reading lamps, LED lamps, and other practical lighting products.
Where is Motus24 GmbH located?
Motus24 GmbH is based in Berlin, Germany.
Business Address:
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany
Where does Motus24 GmbH ship?
We currently ship within the Netherlands only.
We do not currently offer international shipping outside the Netherlands.
Product Questions
What types of lamps do you offer?
Our store focuses on a variety of lighting products and accessories, including different types of lamps suitable for:
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Living rooms
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Bedrooms
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Offices
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Study areas
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Reading spaces
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Bedside tables
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Desks
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General home lighting
Product availability and features vary by individual product.
Are your lamps suitable for home and office use?
Yes. Many of our lighting products are designed for everyday use in spaces such as bedrooms, living rooms, offices, study areas, and reading spaces.
Please review the individual product description and specifications before purchasing.
Where can I find the specifications of a lamp?
Product specifications are provided on the relevant product page whenever available.
We recommend checking the product description, dimensions, lighting features, power information, included accessories, and other specifications before placing your order.
Do your lamps include bulbs?
This depends on the individual product.
Please check the specific product description to confirm whether a bulb or LED light source is included.
Are all lamps dimmable?
No. Dimming functionality depends on the individual product.
Please check the product description and specifications before purchasing if dimming is important to you.
Orders
How do I place an order?
To place an order:
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Select the product you want to purchase.
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Add the product to your shopping cart.
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Proceed to checkout.
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Enter your required shipping and payment information.
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Review your order details.
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Complete your payment.
After your order is successfully placed, you should receive an order confirmation.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has already been shipped.
Your statutory consumer rights remain unaffected.
How can I check my order status?
If tracking is available for your shipment, tracking information may be provided after your order has been dispatched.
You can also contact our customer support team with your order number.
Shipping & Delivery
Is shipping free?
Yes. We provide free standard shipping within the Netherlands.
How long does delivery take?
Our estimated delivery time is 4–7 business days:
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Handling time: 1–2 business days
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Transit time: 3–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
What is the order cut-off time?
Our standard order cut-off time is 5:00 PM.
Orders placed after the cut-off time may begin processing on the next business day.
Do you provide tracking?
Where tracking is available for a shipment, tracking information may be provided after dispatch.
Do you ship internationally?
No. At this time, we ship only within the Netherlands.
Payments
What payment methods do you accept?
We currently accept:
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Credit Cards
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Debit Cards
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Google Pay
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Shop Pay
Is my payment information secure?
We use secure checkout technology to help protect payment and personal information during the checkout process.
Payment information should always be entered through the secure checkout provided on our website.
Returns & Refunds
Can I return a lamp if I change my mind?
Yes. Eligible products may be returned within 28 calendar days from the date you receive your order, subject to our Return Policy and applicable statutory consumer rights.
Do you accept defective products?
Yes. Defective products may be eligible for return.
If you receive a defective or damaged product, please contact us as soon as possible with your order information and relevant details or photos.
Do you provide a return label?
Yes. For eligible returns covered by our return policy, Motus24 GmbH provides the return label.
Is there a return shipping fee?
No. For eligible returns under our store return policy, the return label is provided by Motus24 GmbH at no cost to the customer.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Do you offer exchanges?
No. We currently do not offer direct exchanges.
If you need a different product, you may return the eligible item according to our Return Policy and place a new order.
How long does it take to receive my refund?
Eligible refunds are generally processed within 10 days after the returned product has been received and processed.
Refunds are issued to the original payment method, subject to our Refund Policy.
What if I haven't received my refund?
If the stated processing period has passed and you have not received your refund, please contact us at:
Please include your order number so we can investigate the status of your refund.
Customer Support
How can I contact Motus24 GmbH?
You can contact us through:
Email: info@motus24gmbh.shop
Phone: +49 156 79690001
Business Address:
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany
Our customer support is available 24/7.
What information should I include when contacting you about an order?
For faster assistance, please include:
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Your full name
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Order number
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Email address used for the order
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Description of your question or issue
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Photos or other relevant information, when applicable
What should I do if my lamp arrives damaged?
Please contact us as soon as possible and provide your order number along with photographs or other relevant information showing the damage.
Our support team will review your request and provide the appropriate next steps.
Still Have Questions?
If you cannot find the answer to your question here, please contact us.
Motus24 GmbH
Email: info@motus24gmbh.shop
Phone: +49 156 79690001
We’re happy to help with questions about our lamps, lighting accessories, orders, shipping, returns, refunds, and payments.
Thank you for shopping with Motus24 GmbH.