Payment Policy

Last Updated: October 2, 2026

At Motus24 GmbH, we provide secure and convenient payment options for customers shopping at motus24gmbh.shop.

1. Accepted Payment Methods

We currently accept the following payment methods:

Credit Cards
Debit Cards
Google Pay
Shop Pay

The payment methods available to you will be displayed during checkout.

2. Payment at Checkout

Payment is completed during the checkout process.

Before completing your order, you will be able to review:

Your selected products
Product prices
Any applicable charges
Shipping costs
Your total order amount
Available payment methods

The total amount payable will be clearly displayed before you confirm your purchase.

3. Currency

All prices displayed on our website and during checkout are shown in the applicable currency for our customers.

The currency and total amount displayed at checkout will be the amount charged for the order, subject to any applicable payment-provider or legally required adjustments.

4. Credit & Debit Card Payments

We accept eligible credit and debit cards through our available payment processing system.

When paying by card, you may be required to provide information necessary to authorize and process the transaction.

Your payment may be subject to authorization by your card issuer or payment provider.

If your card payment is declined, please verify your payment information or use another available payment method.

5. Google Pay

Where available, customers may use Google Pay to complete their purchase.

Google Pay transactions are processed through the applicable payment and authorization systems.

Availability may depend on your device, browser, country, card issuer, and other eligibility requirements.

6. Shop Pay

Where available, customers may use Shop Pay to complete their purchase.

Shop Pay may allow eligible customers to securely save payment and checkout information for faster future purchases.

Availability and eligibility are determined by the applicable Shop Pay service.

7. Payment Security

We take reasonable measures to help protect payment and personal information during checkout.

Our checkout is designed to use secure HTTPS/SSL connections to protect payment information and personal data transmitted during the transaction.

Google Merchant Center requires checkout pages to be secured with a valid SSL certificate and requires payment and personal information to be handled securely.

We do not request unnecessary payment or personal information during checkout.

8. Payment Authorization

All payments are subject to authorization by the relevant payment provider, card issuer, or payment service.

Motus24 GmbH reserves the right to cancel or delay an order where:

Payment authorization is unsuccessful
A payment appears to be unauthorized or fraudulent
Incorrect payment information has been provided
Additional verification is reasonably required

If an order is cancelled after payment has been successfully received, any applicable refund will be processed according to our Returns & Refunds Policy.

9. Payment Errors

If you experience an error while making a payment, please try the following:

Check that your payment information is correct.
Confirm that your card or payment method is active.
Try another available payment method.
Contact your bank or payment provider if necessary.

If you continue to experience problems, please contact us.

Email: info@motus24gmbh.shop
Phone: +49 156 79690001

10. Order Confirmation

After successfully completing your purchase, you will receive an order confirmation containing relevant order information.

If you do not receive an order confirmation, please check your email's spam or junk folder before contacting us.

11. Pricing & Additional Charges

Product prices are displayed on the relevant product pages and during checkout.

We offer free standard shipping throughout the Netherlands.

Any applicable charges will be clearly presented before you complete your purchase.

We do not add undisclosed charges to your order at checkout.

Google requires the price shown in product data, on the product page, and throughout checkout to remain consistent, with applicable additional charges clearly disclosed.