Terms of Services

Last Updated: October 2, 2026

Welcome to motus24gmbh.shop, operated by Motus24 GmbH.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service, together with our applicable policies.

Please read these Terms carefully before using our website or placing an order.

1. Business Information

Motus24 GmbH
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany

Email: info@motus24gmbh.shop
Phone: +49 156 79690001
VAT ID: DE129274202

Customer support is available 24/7.

2. About Our Store

Motus24 GmbH operates an online store offering lighting products and related accessories.

We currently ship orders within the Netherlands only.

We do not currently offer international shipping outside the Netherlands.

3. Eligibility to Purchase

By placing an order through our website, you confirm that:

The information you provide is accurate and complete.
You are legally capable of entering into a purchase agreement.
You are purchasing products for lawful purposes.
You agree to comply with these Terms of Service and applicable laws.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information displayed on our website are accurate.

However, minor variations in product appearance, color, packaging, or presentation may occur due to differences in displays, photography, manufacturing, or packaging.

If you receive a product that is defective or does not conform to the applicable purchase agreement, please contact us so that we can provide the appropriate remedy under applicable law.

5. Product Prices

Product prices are displayed on the relevant product pages and during checkout.

The total amount payable will be displayed before you complete your order.

We offer free standard shipping within the Netherlands.

We do not intentionally add undisclosed charges during checkout.

6. Accepted Payment Methods

We currently accept:

Credit Cards
Debit Cards
Google Pay
Shop Pay

Payment must be successfully authorized before an order can be processed.

For additional information, please see our Payment Policy.

7. Ordering Process

To place an order:

Select the product you wish to purchase.
Add the product to your shopping cart.
Review your cart and order details.
Enter the required billing and shipping information.
Select an available payment method.
Review the total order amount and applicable purchase information.
Submit your order and complete payment.

You are responsible for ensuring that all information provided during checkout is accurate.

8. Order Acceptance

After placing an order, you will normally receive an order confirmation by email.

An order confirmation acknowledges receipt of your order. Where applicable, the purchase agreement is formed according to the applicable legal rules and the information provided during the ordering process.

We reserve the right to refuse or cancel an order where permitted by law, including in circumstances involving suspected fraud, unauthorized transactions, obvious pricing or technical errors, or product availability issues.

If we cancel an order after payment has been received, any applicable refund will be processed using the original payment method.

9. Shipping & Delivery

We ship within the Netherlands only.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM

Orders placed after 5:00 PM will generally be processed starting on the next business day.

Handling Time

Our standard handling time is:

1–2 business days

Transit Time

Our estimated carrier transit time is:

3–5 business days

Total Estimated Delivery Time

The estimated total delivery time is:

4–7 business days

Delivery estimates are not guaranteed and may be affected by weekends, public holidays, carrier delays, weather, transportation disruptions, or other circumstances outside our reasonable control.

For complete information, please see our Shipping Policy.

10. Returns

We accept eligible returns for both defective and non-defective products.

Our standard return window is:

28 calendar days from the date you receive your order.

Returns are arranged by mail.

Return label: Provided by Motus24 GmbH
Return shipping fee for eligible returns: €0
Restocking fee: €0

We do not offer product exchanges.

For complete return requirements and procedures, please see our Return Policy.

11. Refunds

Eligible refunds are generally issued to the original payment method.

Our target refund processing time is:

Within 10 days after the applicable return has been received and processed.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete information, please see our Refund Policy.

12. Statutory Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or replace any mandatory consumer rights that apply under applicable Dutch, European Union, or other applicable law.

Consumers purchasing online may have statutory cancellation, withdrawal, conformity, warranty, and other rights.

For Dutch online sales, sellers must provide customers with clear information about the business, products, prices, ordering process, payment, delivery, and applicable cancellation/return rights.

13. Statutory Withdrawal Rights

Where applicable, consumers have statutory withdrawal rights for distance purchases.

Our 28-day return policy does not reduce or replace any statutory withdrawal rights.

Where a statutory withdrawal right applies, the legally required withdrawal process and deadlines will apply.

14. Cancellation

Where required by applicable law, customers may exercise their statutory cancellation/withdrawal rights through the cancellation functionality provided on our website.

Dutch rules applicable from 19 June 2026 require online shops to provide an easy-to-find cancellation button for consumers exercising the statutory cooling-off right.

15. Customer Responsibilities

Customers are responsible for:

Providing accurate billing information.
Providing an accurate shipping address.
Reviewing their order before completing payment.
Keeping order confirmation and relevant purchase information.
Contacting us promptly if an order or product has a problem.
Following the applicable return instructions.

If you provide an incorrect shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after shipment.

16. Website Use

You agree not to use our website:

For unlawful purposes.
To commit fraud or facilitate fraudulent transactions.
To interfere with website security or functionality.
To attempt unauthorized access to our systems.
To copy, reproduce, or misuse website content without permission.
To introduce malicious software, code, or other harmful material.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, customers, business, or legal rights.

17. Intellectual Property

Unless otherwise stated, the content on our website, including text, product descriptions, graphics, logos, images, page designs, and other materials, is owned by or licensed to Motus24 GmbH or its respective content providers.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

18. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures, or circumstances outside our reasonable control.

19. Third-Party Services

Our store may use third-party services for payment processing, shipping, website functionality, security, analytics, or other business operations.

Third-party services may have their own terms and privacy policies.

Your use of those services may be subject to the applicable third-party terms.

20. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used, and applicable privacy rights.

21. Promotions and Discounts

Any promotional offer, discount, coupon, or special offer displayed on our website may be subject to additional terms stated with that promotion.

Promotional terms will apply in addition to these Terms of Service where applicable.

We will not intentionally advertise misleading prices, discounts, or promotional conditions.

22. Errors and Corrections

We make reasonable efforts to maintain accurate information on our website.

If an obvious typographical, pricing, product, availability, or technical error occurs, we may correct the error and, where legally permitted, take appropriate action regarding affected orders.

Customers will not lose any mandatory statutory rights because of an error on our website.

23. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded or limited.

To the extent permitted by law, Motus24 GmbH is not responsible for losses caused by circumstances beyond our reasonable control.

24. Complaints

If you have a complaint regarding a product, order, delivery, return, refund, or our service, please contact us first:

Email: info@motus24gmbh.shop
Phone: +49 156 79690001

Please provide your order number and a clear description of the issue so that we can investigate and respond appropriately.

25. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, services, website, or applicable legal requirements.

The latest version will always be published on this page with the updated date.

Changes will not remove or restrict mandatory consumer rights that already apply to an existing purchase.

26. Governing Law

These Terms of Service are governed by applicable law.

Where you are a consumer, mandatory consumer protection laws applicable to you remain unaffected by this choice of law.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded.

27. Contact Information

For questions regarding these Terms of Service, please contact: