Return Policy

Last Updated: October 2, 2026

At Motus24 GmbH, we want you to have a positive shopping experience. We accept returns for both defective and non-defective products, subject to this Return Policy and applicable consumer rights.

1. Return Window

We offer a 28-day return window.

You may request a return within 28 calendar days from the date you receive your order.

Our 28-day return policy does not limit any statutory consumer rights that may apply, including the statutory withdrawal period applicable to online purchases in the Netherlands.

2. Products Eligible for Return

We accept returns for:

Defective products
Damaged products
Non-defective products
Products returned under applicable statutory withdrawal rights

There is no restocking fee for eligible returns.

3. Return Method

All returns must be arranged by mail.

To start a return, please contact us by email:

info@motus24gmbh.shop

Please provide:

Your full name
Order number
Product name
Reason for the return, if applicable
Any relevant photographs if the product is defective or damaged

After reviewing your request, we will provide the return instructions.

4. Return Label

For eligible returns, Motus24 GmbH will provide the return label.

Customers should use the return instructions and label provided by our customer service team.

Do not send a return to an address other than the address provided by Motus24 GmbH for your specific return.

5. Return Shipping Cost

Motus24 GmbH provides the return label at no charge to the customer for eligible returns.

We do not charge a separate return shipping fee for eligible returns under this policy.

6. Restocking Fee

We do not charge a restocking fee.

7. Condition of Returned Products

Please take reasonable care of products while they are in your possession.

Where a statutory withdrawal right applies, customers may handle and inspect goods only to the extent necessary to establish their nature, characteristics, and functioning. Applicable legal rules concerning diminished value may apply.

8. Defective or Damaged Products

If you receive a defective or damaged product, please contact us as soon as possible at:

info@motus24gmbh.shop

Please include photographs or other information that may help us understand the problem.

We will review the issue and provide the appropriate return instructions or other remedy available under applicable law.

9. Exchanges

We do not offer exchanges.

If you want a different product, you may return the eligible original product and place a new order separately.

This does not affect any statutory rights you may have regarding defective or non-conforming goods.

10. Statutory Withdrawal Rights

Customers purchasing online in the Netherlands generally have a statutory 14-day cooling-off period, subject to applicable legal exceptions.

Our 28-day return period is additional to statutory rights and does not reduce those rights.

For applicable statutory withdrawals, the customer does not generally need to provide a reason for cancelling the purchase.

11. Cancellation Button

For customers exercising the statutory online withdrawal right, Motus24 GmbH will provide the required cancellation functionality on the website where applicable.

Dutch rules require online shops to provide an easy-to-find cancellation button for the statutory cooling-off period.