Privacy Policy

Last Updated: October 2, 2026

At Motus24 GmbH, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit or use motus24gmbh.shop, place an order, contact us, or otherwise interact with our store, how we use that information, and the rights you may have regarding your personal data.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. About Motus24 GmbH

Motus24 GmbH
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany

Email: info@motus24gmbh.shop
Phone: +49 156 79690001
VAT ID: DE129274202

For privacy-related questions or requests, please contact us using the information above.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect information such as:

First and last name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer support
Information provided when requesting a return or refund
Payment-related information necessary to process your order
Website usage and technical information, where applicable

We aim to collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Deliver products to you
Send order confirmations and shipping updates
Provide customer support
Process returns, refunds, and other customer service requests
Communicate with you about your orders
Prevent fraud, abuse, and unauthorized transactions
Maintain and improve the security and functionality of our website
Comply with applicable legal and regulatory obligations
Respond to lawful requests from authorities where required

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without an appropriate legal basis or, where required, your consent.

4. Payment Information

We currently accept:

Credit cards
Debit cards
Google Pay
Shop Pay

Payment transactions may be processed by third-party payment service providers.

Motus24 GmbH does not need to store your complete payment card information when payment processing is handled by the relevant payment provider.

Payment providers may process personal and payment information according to their own privacy policies and applicable laws.

5. Sharing Personal Information

We may share personal information with service providers when this is necessary to operate our store and fulfill your order.

Depending on the services actually used by our store, this may include:

Payment service providers
Delivery and shipping providers
Website and ecommerce service providers
IT, hosting, security, and technical service providers
Customer support providers
Professional advisers where necessary
Government authorities or law enforcement where required by law

We do not sell or rent customers' personal information to third parties.

Google Merchant Center requires merchants to handle customer information responsibly, secure personal information, and not sell customer contact information.

6. Legal Bases for Processing

Where required by applicable data protection law, we process personal information based on one or more of the following legal bases:

Contract: Processing necessary to process and fulfill your order.
Legal obligation: Processing necessary to comply with applicable laws and regulations.
Legitimate interests: Processing necessary for legitimate business purposes, such as fraud prevention, security, customer service, and website operation, where those interests are not overridden by your rights.
Consent: Processing based on your consent where consent is legally required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security, and functionality of the online store.

Where analytics, advertising, personalization, or other non-essential technologies are used, they may collect information about how visitors interact with our website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookie preferences through your browser or our cookie-consent tools, where available.

8. Marketing Communications

We may send promotional communications only where permitted by applicable law and, where required, with your consent.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the relevant communication or by contacting us at:

info@motus24gmbh.shop

Transactional communications relating to orders, payments, shipping, returns, refunds, or customer service may still be sent when necessary to provide the service you requested.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website and checkout should use secure HTTPS/SSL connections when personal information and payment information are transmitted.

Google requires customer personal information, including payment information, to be collected securely on SSL-protected pages.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Handling returns and refunds
Providing customer support
Meeting accounting, tax, legal, and regulatory obligations
Resolving disputes
Preventing fraud and abuse
Protecting our legal rights

The specific retention period may vary depending on the type of information and the legal requirements applicable to it.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of processing in certain circumstances
Object to certain processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with a relevant data protection authority

To exercise your rights, contact us at:

info@motus24gmbh.shop

We may need to verify your identity before processing certain privacy requests.

Dutch government guidance confirms that customers should be informed about their privacy rights and should be able to exercise applicable rights.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.