Last Updated: October 2, 2026
At Motus24 GmbH, we aim to provide reliable and transparent shipping for all customers ordering from our online store.
1. Shipping Destinations
We currently ship within the Netherlands only.
We do not offer international shipping outside the Netherlands at this time.
2. Free Shipping
We offer free standard shipping throughout the Netherlands.
Shipping Cost: €0.00
There are no standard shipping charges for eligible deliveries within the Netherlands.
3. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM
Orders placed after 5:00 PM will be processed starting on the next business day.
4. Order Processing / Handling Time
Our standard order handling time is:
1–2 business days
Handling time begins after an order has been successfully placed and ends when the order is handed over to the shipping carrier.
5. Transit Time
After your order has been handed over to the shipping carrier, the estimated transit time is:
3–5 business days
Transit time refers to the time required for the carrier to deliver the package after it has been shipped.
6. Total Estimated Delivery Time
Our estimated total delivery time is:
4–7 business days
This is calculated as:
1–2 business days handling + 3–5 business days transit = approximately 4–7 business days total.
Delivery estimates are provided in business days and may vary due to weekends, public holidays, carrier delays, weather conditions, or other circumstances outside our reasonable control.
Google Merchant Center defines handling time as the time before an order is handed to the carrier and transit time as the carrier's delivery period. Your Merchant Center settings should match these figures.
7. Shipping Information & Tracking
Once your order has been shipped, tracking information may be provided to you by email where tracking is available.
Please use the tracking information provided to monitor your shipment.
8. Delivery Delays
Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur because of:
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Carrier delays
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Severe weather
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Public holidays
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact our customer service team.
9. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an incorrect address after placing your order, please contact us as soon as possible at:
Email: info@motus24gmbh.shop
We will make reasonable efforts to assist you before your order is shipped. However, we cannot guarantee that an address can be changed after an order has been dispatched.
10. Damaged or Missing Packages
If your package arrives damaged, appears to have been opened, or an item is missing, please contact us as soon as possible.
Please provide:
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Your order number
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Your name
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A description of the issue
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Photographs of the package/product where appropriate
Contact:
Email: info@motus24gmbh.shop
Phone: +49 156 79690001
We will review the issue and provide the appropriate next steps.
11. Shipping & Returns
For information about returning products, please see our Returns & Refunds Policy.
We accept returns for both defective and non-defective products subject to our return policy and applicable consumer rights.
12. No International Shipping
At this time, Motus24 GmbH ships only within the Netherlands.
Orders requiring delivery outside the Netherlands are not currently supported.
13. Contact Information
Motus24 GmbH
Schloßstraße 34 • 1/OG. •
12163 Berlin, Germany
Email: info@motus24gmbh.shop
Phone: +49 156 79690001
VAT ID: DE129274202
Customer support is available 24/7.
Important: The shipping information displayed on our website, checkout, product pages, and Google Merchant Center should remain consistent. Google specifically requires accurate shipping costs and delivery times for products advertised in the Netherlands.